<span>Value </span><b>Chain</b>

Value Chain



It is our responsibility to manage environmental and social risks throughout our value chain. We have established policies and procedures to monitor the effectiveness of our suppliers’ environmental and social management. We have strict customer service protocols that guide our service quality and manage customers’ satisfaction, health and safety and data privacy.

Procurement

We are committed to identifying and managing the environmental and social impacts associated with our supply chain. We comply with all relevant laws and regulations and we expect the same from our business partners. While the "Supplier Code of Conduct (NWD)" outlines our expectations with regards to environmentally and socially responsible behaviour, we have developed the "Supply Chain Management Guide" and "Sustainable Procurement Guide" to provide guidance to our operations teams on the incorporation of ESG considerations in procurement decisions. These documents state the expectations of our suppliers and partners on important matters from the prevention of bribery and discrimination, human rights, to environmental protection and health and safety.

Social and environmental issues vary across our business units and are managed according to the business needs of each, within the Group’s framework. Each of our business units also has procurement policies, procedures and guidelines that suit their needs. ESG and sustainability are factored into the assessment of new suppliers and performance reviews of existing suppliers.

Enhancing Customer Experience and Service Quality

We are committed to ensure the services that we provide are safe, reliable and environmentally responsible. Customer health and safety is a priority for our business operations. We go beyond basic requirements and take into account a broad range of customer needs when delivering our services. To create a better customer experience, we actively engage with our customers to obtain comments and feedback for service excellence. Satisfaction surveys for key parties and customers are conducted regularly by all our business units.
Hip Hing Group Piloting “Enertainer”

2020

Hip Hing Group Piloting “Enertainer”

To minimize social and environmental impacts associated with construction, Hip Hing Group continues to collaborate with suppliers and partners in developing alternative and innovative applications for its projects. In FY2020, Hip Hing Group trialed the use of “Enertainer”: an advanced, compact battery system designed to replace diesel generators for power provision in 2 construction sites. The “Enertainer” enhances energy management on-site by drawing power from the grid during low load periods, recharging overnight, and then supplying the stored power to demanding construction site activities, such as tower crane operations, throughout the day. Not only does the system improves energy efficiency substantially, it reduces also air emissions onsite. The system is anticipated to reduce approximately up to 85% savings in energy costs.
MiC: Agile Response to Quarantine Facility Needs

2020

MiC: Agile Response to Quarantine Facility Needs

In January, when the COVID-19 had just begun to spread in Hong Kong, Hip Hing Group was commissioned by the Government of the HKSAR to construct quarantine shelters in Junior Police Call Permanent Activity Centre at Pat Heung.

Hip Hing Group used Modular Integrated Construction (MiC), a quick and reliable method, and mobilized rapid resource deployment across departments to speed up the planning and production process. The construction of 120 new units was completed in just 63 days, a record for Hong Kong, timely addressing the pandemic emergency.

Moreover, Hip Hing Group designed the units with potential long-term benefits: for instance, they could be reused as transitional housing to alleviate pressure on housing demand without demolishing and rebuilding.

Past Initiatives