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Value Chain
It is our responsibility to manage environmental and social risks throughout our value chain. We have established policies and procedures to monitor the effectiveness of our suppliers’ environmental and social management. We have strict customer service protocols that guide our service quality and manage customers’ satisfaction, health and safety and data privacy.
Procurement
We are committed to identifying and managing the environmental and social impacts associated with our supply chain. We comply with all relevant laws and regulations and we expect the same from our business partners. While the "Supplier Code of Conduct (NWD)" outlines our expectations with regards to environmentally and socially responsible behaviour, we have developed the "Supply Chain Management Guide" and "Sustainable Procurement Guide" to provide guidance to our operations teams on the incorporation of ESG considerations in procurement decisions. These documents state the expectations of our suppliers and partners on important matters from the prevention of bribery and discrimination, human rights, to environmental protection and health and safety.
Social and environmental issues vary across our business units and are managed according to the business needs of each, within the Group’s framework. Each of our business units also has procurement policies, procedures and guidelines that suit their needs. ESG and sustainability are factored into the assessment of new suppliers and performance reviews of existing suppliers.
Enhancing Customer Experience and Service Quality
We are committed to ensure the services that we provide are safe, reliable and environmentally responsible. Customer health and safety is a priority for our business operations. We go beyond basic requirements and take into account a broad range of customer needs when delivering our services. To create a better customer experience, we actively engage with our customers to obtain comments and feedback for service excellence. Satisfaction surveys for key parties and customers are conducted regularly by all our business units.
2021
Disinfection at the HKCEC using robots during pandemic
Hong Kong Convention and Exhibition Centre (Management) Limited took lead to safeguard health and safety of event attendees by continuously enhancing stringent preventive measures at Hong Kong Convention and Exhibition Centre (“HKCEC”). The entire venue is sanitized. This includes all event venues, restaurants, public facilities. Staff offices, staff changing rooms, washrooms, all lifts and escalators, handrails, door handles, lift buttons, glass railing, stanchions and mill barriers. Disinfection robots were also deployed at public exhibitions held at the HKCEC during pandemic to safeguard the health and safety of our visitors.
2021
Supports start-up in developing new solutions to upcycle wood pallets
We use resources on a needs-only basis and strive to further encourage our businesses and stakeholder along the value chain for more innovative solution towards waste circularity, and to repurpose our waste. Hip Hing Group supported a start-up in conducting researches and trials by applying biochar, upcycled from used wooden pallets through a proprietary advance ozone treatment process, as a component of building materials. Pilot testing for construction was conducted in one of our Hip Hing Group’s project sites and was well supported by our client.
