We believe that business success depends on sustainable development and creating shared value with our stakeholders. We are keenly aware of the impact our operations can have on the environment and communities if not properly managed. We therefore strive to contribute to the sustainable development of our business and society, going above and beyond compliance with laws and regulations. To oversee our sustainable development, we have a well-established framework of policies, dedicated committees and management systems. Together, these ensure we uphold our values of integrity, equity and transparency. We conduct regular policy and process reviews, staff training and communications, to ensure our approach to sustainability is well communicated and implemented.

  • Sustainability Governance
  • Sustainability in Practice
  • Capacity Building
  • Performance
    Review and Reporting

  • Sustainability Governance

    The Board of Directors of NWS Holdings (the "Board"), as the highest governance body of the Group, takes ultimate responsibility for business sustainability and plays a pivotal role in driving long-term growth. The NWS Sustainability Committee is a board-level committee chaired by our Chief Executive Officer. It sets the overarching Group's sustainability strategy, framework and policies, make strategic decisions on sustainability management and oversee their implementation.

    The Group's policies and guidelines reflect our vision, mission and core values, which are fundamental to our business success. For more information, please refer to our Policies and Guidelines in this website.

    Sustainability Policy

    Our Sustainability Policy applies to NWS Holdings Limited and its subsidiaries, collectively referred to as "the Group". Given our diverse business portfolio, business development in new industries and growing geographical footprint, it is important that the Group has a clear and comprehensive statement of its commitments to guide sustainability practices across its operations.

    Built upon the Group's vision, mission and core values and developed with reference to the ten principles of United Nations Global Compact, this Policy provides top-down direction covering every aspect of our businesses.

  • Sustainability in Practice

    Our business spans a diverse range of industries, and we have varied levels of ownership and operational control over the entities in which we have a stake. We are progressively increasing consideration of Environmental, Social and Governance (ESG) issues in our investment strategies, even for business units that are not currently covered by our Sustainability Report. We are constantly improving our approach to ESG and encouraging sustainability stewardship in our investment portfolio.

    NWS Sustainability Committee
    • NWS Volunteer
    • NWS Holdings
      Charities Foundation
    • NWS Environmental
      Management Committee
    • Sports and Recreation

    We work with our employees, business partners and customers to minimize our impact on the environment. Our Sustainability Committee is supported by four groups or sub-committees. Under the supervision of the Committee, our sustainability department focuses on driving Group-wide initiatives on sustainability across our business units, while business units supplement with its own plan that aligns with the Groups’ overall sustainability strategy based on business nature to incorporate ESG-related practices into operation. With innovation as one of our core values, we strive to invent new ways and processes that benefit our business operation, community and environment.

  • Capacity Building

    As we integrate sustainability into our decision making process and operations, we continually provide and strengthen sustainability awareness and knowledge to our staff through training at various levels.

    At the corporate level, we ensure our staff is well aware of our in-house policies on sustainability governance. We collaborate closely with our parent company, New World Development Company Limited, to offer training, particularly on personnel development and corporate governance at the wider New World Group level. Trade-specific training is provided at the business-unit level to suit their operational needs, such as the provision of green building certification training for our construction business.

    In addition to professional training, we supplement awareness training (e.g. visits, green activities, etc.) to staff in general on a range of topics, from resource conservation to emerging environmental issues to recycling technologies. Among which, the NWS Sustainability Seminar is our annual signature event that serves as a platform to share with managerial staff from across the Group on topical sustainability issues.

  • Performance Review and Reporting
    Stakeholder Engagement

    Dialogue with our stakeholders is essential to building valuable relationships that have a direct impact on our business success. We maintain ongoing engagement and open dialogue with our key stakeholders, including employees and external stakeholders, so that we understand their expectations and views on how we manage sustainable development. We use various platforms to invite feedback to help us understand stakeholders' concerns and expectations, and ensure these views are passed on to the right functionaries within the Group who are best placed to act on them.

    Stakeholder Groups
    Topics of Concern
    Communication Channels
    • Corporate culture
    • Group or company business and policy updates
    • Occupational health and safety
    • Remuneration and benefits
    • Training and development
    • Working conditions
    • Intranet and company mobile apps
    • Management briefings, e.g. “Town Hall” meetings
    • Communication with union groups
    • Annual Sustainability Seminar
    • Executive directors’ luncheons
    • Staff newsletter e.g. New Voice
    Clients and Customers
    • Compliance with laws and regulations
    • Customer satisfaction
    • Sustainability aspects of products and services
    • Pricing
    • Service quality
    • NWFB and Citybus and NWFF mobile apps
    • Passenger liaison groups
    • Customer satisfaction surveys
    • Hotlines
    • Social media and company websites
    Supply Chain Partners
    • Construction site safety
    • Product and service specifications and quality
    • Labour rights and environmental protection
    • Innovative solutions
    • Supplier Code of Conduct
    • Tendering and procurement processes
    • Regular management-partner meetings
    • Collaboration sessions
    • Site audits
    • Service quality
    • Transportation fares and scheduling
    • Compliance with laws and regulations
    • Project meetings
    Local Community
    • Construction impacts on nearby neighbourhoods
    • Occupational health and safety
    • Transportation fares and scheduling
    • Customer safety and satisfaction
    • District Council meetings
    • Site visits
    Trade and Industry Associations
    • Experience and best-practice sharing
    • Labour issues
    • Market trends
    • Occupational health and safety
    • Environmental issues
    • Membership/representation in trade and industry associations including unions
    • Seminars and conferences
    Shareholders and Investors
    • Financial, economic and operating performance
    • Growth strategies and business prospects
    • Sustainability/ ESG approach
    • Annual and interim reports
    • Annual general meetings and results announcements
    • Roadshows and briefings
    • Analyst meetings
    • Business performance and new opportunities
    • Community investment
    • Customer satisfaction
    • Environmental performance
    • Labour issues
    • Health and safety
    • Transportation fares and scheduling
    • Press conferences
    • Press releases
    • Communication events, e.g. luncheons
    • Community investment
    • ESG performance
    • Key sustainability trends
    • Partnership programmes
    • Sponsorships and donations
    • Award schemes
    • New technologies
    • Recruitment and job opportunities
    • Training
    • Transportation fares and scheduling
    • Partnership programmes
    • Internships
    • Student research projects
    • Workshops and seminars

    Materiality Assessment Result

    KPI Performance monitoring and review

    We measure the Group's performance against our objectives on sustainability, and against international and industry standards. It also enables us to identify the Group's strengths and weaknesses, learning from best practices for continuous performance.

    Sustainability Reporting

    To increase our transparency and accountability, the Group publishes a standalone sustainability report annually. Since 2014, the sustainability report has been prepared with reference to the Global Reporting Initiative Standards (GRI): Core options, and satisfies the requirement of the Environmental, Social and Governance Reporting Guide issued by the Stock Exchange of Hong Kong.

    We welcome your feedback and suggestions as we continue to improve our sustainability performance.

    Read our latest report