<span>Value </span><b>Chain</b>

Value Chain

Our business is the nexus between business partners and suppliers, and customers who help shape the products and services we offer. We play a crucial leadership role in managing environmental and social risks in our supply chain, and can exert a positive influence on those individuals and organizations we work with to drive sustainability.

Indirect Economic Contribution

 

In addition to creating some 11,000 job opportunities, our businesses play an active part in fostering a vibrant economic environment in Hong Kong. Hong Kong Convention and Exhibition Centre ("HKCEC") which we manage is a powerhouse of international conventions, trade shows and exhibitions, contributing to the steadfast growth of trade and business both in Hong Kong and internationally. We also strive to make Hong Kong a well-connected, economically viable and empowered city by providing safe, reliable and efficient bus and ferry services to over 1.1 million commuters on a daily basis.

Supply Chain Management

 

In managing our supply chain, we require our business partners and suppliers to abide by the ethical, social and environmental standards and principles stipulated in the "Supplier Code of Conduct" developed by our parent company, New World Development Company Limited. At the operational level, we adopt a decentralized procurement approach, whereby subsidiaries are given full autonomy in sourcing suppliers and identifying partners based on their practical business needs. However, as part of our efforts to promote a low-carbon economy, we endeavour to procure sustainable materials and source from local suppliers whenever possible. In the tendering process, our construction companies evaluate and benchmark subcontractors' safety, environmental, community, employee and governance performance on top of professional competence and project track records.

Rewarding Sustainable Practices

2017

Rewarding Sustainable Practices

Responsible supply chain practices are duly recognized within the Group, especially within our construction businesses, in which subcontractors play a vital role. In FY2017, Hip Hing introduced a new awards scheme to acknowledge exemplary contributions by subcontractors on three critical aspects of construction work: safety, environmental protection, and quality. Yee Hop Construction Co. Ltd was presented with "2016 Outstanding Subcontractor (Environmental Protection)" to commend its exceptional performance and responsible conduct in the industry.


Yee Hop recently worked with Hip Hing on the construction projects in Kai Tak and Tung Chung. In these projects, Yee Hop went the extra mile to put together additional environment-friendly measures to minimize impacts on the environment, which included installing sound insulation on electric motors to control noise levels, and implementing additional waste recycling solutions to reuse excavated mud and sediment for backfilling at other locations.

Hip Hing 'We Hear Your Voice' Safety Campaign

2015

Hip Hing "We Hear Your Voice" Safety Campaign

Each construction site is different, and a one-size-fits-all approach to safety may not capture the full extent of risk at any given site. Safety and accident-prevention measures can be made more effective by taking account of feedback from site-based staff and frontline workers, who have first-hand experience of the risks and stand to be most affected by these measures.


Hip Hing has launched a new "We Hear Your Voice" safety campaign to help improve site safety. This involves site managers convening regular meetings with representatives of their subcontractors, who relay safety risks identified by frontline workers and discuss suggested mitigation measures. Suggestions are posted on a designated information board on site, discussed and then prioritized. Hip Hing makes resources available so that viable suggestions can be implemented.

Hip Hing Subcontractor Forum

2015

Hip Hing Subcontractor Forum

An effective business is one that engages stakeholders within its value chain, collaborating to addresschallenges in a timely manner. The annual Subcontractor Forum was part of Hip Hing’s approach to tackle business issues with its partners. This platform brought subcontractors together for a structured discussion on construction issues ranging from project quality and the environment to safety and occupational health.


In 2015, the Hip Hing Subcontractor Forum reaffirmed the importance of site safety, engaging representatives from some 118 subcontracting companies in a dialogue on concurrent safety risk. Senior management from both Hip Hing and the subcontractors exchanged views on precautionary measures to safeguard workers, contractors and any visitors to construction sites. The measures discussed include policies, mechanisms and educational and technological tools that could be applied to prevent site accidents in both the immediate and long term.


At the forum, it was emphasized that the accident rate had dropped when compared to the previous years, as a result of joint efforts between Hip Hing and its subcontractors. Senior management from both Hip Hing and the subcontractors pledged to further these efforts to improve site safety.

Driving Sustainable Practices in Supply Chain

2014

Driving Sustainable Practices in Supply Chain

The Group strives to minimize our environmental footprint through working with our suppliers. In businesses with greater risk of environmental impact, sustainability performance is considered in the selection process of suppliers. Supplier workflow is regularly reviewed so that we can identify opportunities to make supply chain processes more environmentally friendly.


Hip Hing has a rigorous tendering process, in which evaluation of the sustainability performance of subcontractors forms an integral part. All prospective suppliers and subcontractors are required to provide information on their sustainability practices in the tendering process. They are required to submit a self-assessment questionnaire that seeks to understand their track record of compliance, the sustainability standards or guidelines they subscribe to, and any initiatives that show evidence of investment in corporate governance, workplace practices, community projects and environmental protection. Suppliers scoring high in these areas are given preference for tenders, providing an incentive for them to deliver services in a more responsible manner.


Our bus operations require a substantial number of spare parts for maintenance. An estimated 50% of these parts are delivered on wooden pallets. However, these pallets, about 1,000 pieces per year, are often disposed after delivery, adding burden to local landfills. Our bus companies have requested their largest supplier of parts to use more durable and recyclable plastic pallets instead, which can be returned to the supplier for reuse after delivery, saving timber resources and reducing costs for both sides. The supplier has taken this idea on board and recommended the same approach to its other clients.

Enhancing Customer Experience

 

To create a better customer experience, we have developed various feedback mechanisms to gauge customer views. When delivering our products and services, we go beyond basic requirements and take into account a broad range of customer needs.

Thumbs Up To Bus Captains

2017

Thumbs Up To Bus Captains

Public bus services are a key means of transport in Hong Kong, and bus captains are vital in keeping these services going. In a push to deliver service excellence and encourage drivers to better engage with passengers, New World First Bus Services Limited ("NWFB") and Citybus Limited (“Citybus”) launched the Thumbs Up to Bus Captains programme in November 2016. Under the scheme, passengers were invited to nominate bus drivers they felt had delivered outstanding services and had performed a good deed.


Citybus driver Pang Chung Kin was among the six recipients of an award for distinguished services. Pang was nominated for his compassionate care for an unwell passenger, who was carefully attended to and settled on a priority seat during the ride. Pang stopped the bus at a hospital en route and showed the passenger the way to the emergency room.

New World First Ferry Supports Breastfeeding

2016

New World First Ferry Supports Breastfeeding

New World First Ferry Services Limited ("NWFF") launched the first ever breastfeeding room on Hong Kong public transport in June 2016. The 4.6-square metre facility aboard Xin Guang, a triple-deck ferry that runs between Central and Cheung Chau, is equipped with air-conditioning, a sofa, diaper pad, wash basin, hand dryer and an emergency bell. Breastfeeding mothers are welcome to use the room by informing our staff before boarding or during sailing. NWFF plans to extend this initiative to three other triple-deck ferries by 2017.

Accessible Transportation for All

2015

Accessible Transportation for All

At NWS Holdings, we are firmly committed to catering to the diverse physical abilities and language preferences of our customer base. We strive to ensure broader access to our reliable and convenient bus and ferry services. We engage with disability groups to better understand their needs and provide them with the best possible barrier-free access.


We aim to meet our target of converting all of our buses to low-floor models by 2017 to make them easier to access for wheelchair users. Meanwhile, NWFF began to build additional wheelchair parking in all of its three-decker ferries in 2015.Trilingual Automatic Bus Stop Announcement Systems on our bus fleet help to orient and accommodate the visually-impaired, and serve tourist groups and Hong Kong's diverse ethnic communities. To assist the speech and hearing-impaired, motion bus stop display panels clearly indicate the next stop along bus routes. Additionally, a dedicated SMS Enquiry Service has been established to help this group of customers make enquires on bus services.


NWFF also incorporates accessibility features into its award-winning mobile app, available on both Android and iOS operating systems. Visually-impaired customers can check departure times, fares and other ferry service information; to help them, the app uses optimal colour contrast, audio descriptions of images, PDF files and enhanced browsing functions.

Taking a Smart Journey

2014

Taking a Smart Journey

As elsewhere in the world, Hong Kong people value convenience. To help our passengers plan a seamless journey, we have developed mobile applications (“app”) for our bus and ferry services.


Debuted in 2011, the NWFB and Citybus mobile app is regularly updated. In 2014, this app added a new “Next Bus Arrival Time Enquiry” feature, which provides passengers with access to real-time information on arrival times (within 45 minutes) at nearly 300 bus stops for all Cityflyer routes. App users can also read passenger notices to stay informed of any changes to services, routes and bus stop locations resulting from road works or special arrangements during festive seasons. Using the app, passengers can reduce waiting time at bus stops and plan their trips to and from the airport with ease. The app received the Best Public Service Application Grand Award and Best Public Service (Transformation) Gold Award at the Hong Kong ICT Awards 2013 organized by the HKSAR Government.


The NWFF mobile app launched in 2014 has a “Next Sailing” function, which automatically shows the departure time of the next sailing from the moment the user launches the app and provides related journey time and safety information. The app functions as a portable mini travel guide for tourist hotspots in Mui Wo and Cheung Chau, and can provide a list of interesting sites with background information. The app can also be used in conjunction with a reading aid for visually-impaired passengers. The web accessibility design of the app was recognized by the HKSAR Government Web Accessibility Recognition Scheme in 2014 with a Silver Award in the Mobile Application Stream.